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Terms of Service

 These Terms and Conditions (Terms) set out the basis on which you may browse and use our website and purchase our Products available at (Site).

This Site is owned and operated by Cleverly Group Limited, a company registered in England and Wales under registration number 10009054. Our registered address is Fleming Court, Leigh Road, Eastleigh, Hampshire SO50 9PD, United Kingdom. Our VAT number is GB74396786

If you have any comments about Cleverly, you can email us at

Your use of the Site will be governed by these Terms and any other documents contained in these Terms, which will form a legal contract between us and you. Please read these Terms carefully before you use our Site or purchase Products.

By browsing or using this Site you are agreeing to be legally bound by these Terms and any Policies published on our Site.


  1. You warrant that you are 18 years old and we reserve the right to only accept orders from persons over the age of 18 years old.
  2. The Site is currently made available to you for your personal, non-commercial use, free of charge, although we reserve the right to charge for access to the Site in the future. We will give you reasonable notice before implementing any charges.
  3. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you.
  4. You must not misuse the Site by knowingly introducing viruses, rojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
  5. You are responsible for making all arrangements necessary for you to have access to the Site.


  1. We may revise the Terms from time to time in the event that changes in relevant laws and regulatory requirements or there are changes to our business practices.

If you are an existing customer we will email you and we give at least one months’ written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with Clause 8 of these Terms..

Your use of the Site will be subject to the most recent version of the Terms available on the Site. We recommend that you read through the Terms available on the Site regularly so that you can be sure that you are aware of any changes that may apply to you.

If you do not agree to any change to the current version of these Terms (as published on our website) then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


  1. You may open an account (the Account) with us to access and purchase our Products on the Site, although this is optional. If you choose to do so you will be required to provide personal information about yourself (including name, email address, password, billing and delivery addresses, and your payment details).
  2. An account with us has many advantages and we intend to add more functions in the future to improve your shopping experience with us. With an account, you can:
    • Track your orders and review past purchases
    • Build a customised Wish List that you can email to friends and family, or save for future purchases
    • Save your address and card details so you can shop even quicker for future purchases.
  3. To create an account, simply click on MY ACCOUNT (or during checkout) and register for a new account to fill in your details. The account password you create should be unique and kept secure.
  4. You agree that you will provide accurate, current and complete information about yourself, and maintain and promptly update your personal information contained in your Account profile. For more information on about how we will use your personal information please see our Privacy Policy
  5. You agree to not share your Account password or username, and to keep your password and username confidential. If you think that someone other than you has accessed your Account without your permission, you must let us know immediately at
  6. Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact us at For security reasons, we will only communicate with the named account holder in relation to any questions, changes or cancellation of an account from the nominated email address provided during registration.


  1. All Products are subject to availability and items in your shopping basket are not reserved and may be purchased by other customers.
  2. The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Product(s) may vary slightly from those images.
  3. You can make a request or order to purchase Products from us directly via your Account, or as a guest on the Site, by providing us with all of the necessary information that we need to confirm your order (your Order).
  4. PLEASE ENSURE THAT YOU READ THESE TERMS CAREFULLY, and check that the details in your Order are complete and accurate, before you submit the Order. If you think that there is a mistake or require any changes, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
  5. Delivery charges are in addition to the cost of our order and will be added to the cost of your Order (if any), which will be clearly displayed to you during checkout.
  6. Your Order won’t be placed until you click the “Purchase Now” button to authorise the payment and place your Order.
  7. By placing an Order, you authorise us to immediately charge your nominated payment details for the full purchase price and we are entitled to rely on placing an Order as an instruction to us to take your payment.
  8. When you submit any Order to us, we will send you an email to acknowledge that we have received your Order and are reviewing it, but this does not mean we have accepted your Order for the Product(s) yet . All Orders are subject to availability and confirmation of the Order price. Payment will be taken once the Order has been accepted and you will receive an email confirming that your Order has been accepted.
  9. Your Order won’t be approved and a contract of sale won’t be formed between us until we have reviewed your Order, processed your payment and provided you with confirmation of your Order and delivery information by email.
  10. We reserve the right to reject any Orders at our sole discretion.
  11. We will use our reasonable endeavours to ensure that all prices and details of the Products listed on the Site are correct, however errors may occur. We will notify you as soon as possible in the event that there has been an error, and you will be given an option of confirming the Order with the correct price, or cancelling the Order and receiving a full refund. If we are not able to contact you after reasonable attempts have been made, we will treat the incorrect Order as cancelled, and you will receive a full refund.
  12. You may make a change to the Order for Products at any time before we dispatch the Products by contacting us. Where this means a change in the total price of the Products, we will notify you of the amended price in writing. You can choose to cancel the Order in these circumstances.
  13. We will store a record of your Orders with us for a period of no more than two years.
  14. You own the Products once we have received payment in full.



Payment can be made by Credit or Debit card. We accept different credit card payments and they are displayed on our website from time to time. You may only pay using the methods of payment displayed on the payment page, no other methods of payment will be accepted. Checks / cheques, cash, money order or direct telegraphic transfer are not accepted as methods of payment.

We may offer payment options (like Paypal, Apple Pay or Google Pay) on compatible platforms; these are offered in accordance with the Terms and Conditions of the respective provider, and you agree to those terms. These services may redirect you to their own platforms to facilitate payment, then return you to our Site.

Paypal Terms| Google Pay Terms|Apple Pay Terms



As a consumer, you have legal rights in relation to Products. Nothing in these Terms affects your statutory rights given to you in accordance with your local law.

If you change your mind:

You will be entitled to a full refund (less delivery charges) if you change your mind about your Order within 14 days of receiving your Product. Please note that we will not be able to provide you with a refund for Products that have been used, personalised or had the tags/labels removed. Wherever possible, we politely ask that you return the Product with any tags/labels, in its original packaging (or suitable alternative packaging if this is not possible) and with a copy of the applicable invoice.

Before the Products are delivered:

Before the Products are delivered, you have the following rights to cancel an Order for Products including where you choose to cancel because we are affected by an event outside of our reasonable control or we change the Terms under Clause 2 to your material disadvantage:


Once we have received the returned Product, we will reimburse you the cost of your Order within 14 days, or if earlier, within 14 days from the day you provide evidence that you have returned the Product to us. Unfortunately we are unable to refund any government duties or taxes.

Failure to deliver:

If we miss the delivery deadline (as set out in your Order confirmation) for any Products then you may cancel your Order straight away if we have refused to deliver the Products or delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not wish to cancel your Order straight away, or do not have the right to do so under this Clause, you can give us a new deadline for delivery, which must be reasonable, and you can cancel if your Order if we do not meet the new deadline. If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value.

Defective, damaged or incorrect Products:

in the unlikely event that the Product you ordered is defective, damaged, or incorrect please contact us at customercare@cleverlylaundry.


To cancel your Order you may email us at with information, using the contact details as listed in Clause 1.4. Once you have informed us that you wish to cancel your Order, you must return the Product within 14 days of notifying us.

Delivery costs:

Please note that you will be responsible for the costs of returning the Products to us, unless the Product is defective, damaged, or incorrect. We may, at our discretion, arrange for the Product(s) to be collected by a courier service at a time convenient to us, at no cost to you.


We are the owner or the licensee of all intellectual property rights in the Site. You may download extracts, of any page(s) from the Site, provided that:


Any personal information that we collect from you as you browse and use the Site will be used in accordance with our Privacy Policy. To find out more about the data we collect from you and how we use it please read our Privacy Policy available at

By accepting the Terms you also consent to our use of your personal data in accordance with our Privacy Policy.


If you have any queries or complaints about the Site or the Products, please contact at We will use reasonable efforts to respond to you promptly.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit your complaint on the European Commission’s Online Dispute Resolution platform or the Retail Ombudsman in the United Kingdom.




Nothing in these Terms excludes or limits our liability for:

We are not responsible for failure to meet any of our obligations under these Terms where such failure is due to events beyond our reasonable control.

Subject to Clause 14(4), where it is permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site, Site availability and any content on our Site and will not be liable to you for any loss or damage (whether direct or indirect), including any caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your internet-enabled device, software, data or other proprietary material, even if foreseeable, arising under or in connection with your:


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